22-Aug-2024, 12:14 pM
Sobot, an all-in-one contact center solution provider, has officially announced that it will launch its upgraded AI Agent in September 2024. This upcoming release marks a significant enhancement in the company’s offerings, aimed at improving customer service, marketing enablement, and management capabilities.
Key Features of the Upgraded AI Agent
- Enhanced Capabilities: The upgraded AI Agent has undergone extensive development, including a closed beta test involving select existing customers. According to Leo Chin, Vice President of Product at Sobot, the new AI Agent will extend its functionalities beyond traditional online text dialogue to encompass voice calling and email ticketing. This multi-channel approach is designed to meet the diverse needs of customers more effectively.
- AI Integration: Sobot’s commitment to integrating artificial intelligence into its solutions is evident in the advanced capabilities of the AI Agent. The system employs both Natural Language Processing (NLP)and Large Language Models (LLM), enabling it to engage in more natural and coherent conversations with users. This advancement positions Sobot’s AI Agent as a more intelligent and versatile tool compared to conventional chatbots.
- Customer Experience Focus: The launch aligns with Sobot’s motto, “All Customer Experience Embracing AI.” The company aims to enhance customer experience (CX) significantly by automating responses and providing intelligent assistance. The AI-powered chatbot and inbound voicebot can handle customer inquiries autonomously, reducing the need for human intervention and improving response times.
- Multilingual Support: The upgraded AI Agent is equipped with strong multilingual capabilities, allowing it to support international businesses seamlessly. This feature not only enhances customer engagement across different languages but also streamlines the establishment of knowledge bases, making it easier for operators to manage information.
- Operational Efficiency: The AI Agent is designed to improve operational efficiency, with reports indicating potential increases in direct response rates by 15% to 35%and a 5% to 15% improvement in answer accuracy. Additionally, the workload associated with knowledge base management could see an 80% reduction, allowing companies to allocate resources more effectively.
Conclusion
Sobot’s upcoming launch of its upgraded AI Agent in September 2024 represents a significant step forward in the evolution of contact center solutions. By embracing advanced AI technologies and focusing on enhancing customer experience, Sobot aims to position itself as a leader in the industry. The integration of voice and email functionalities, alongside improved multilingual support, showcases the company’s commitment to meeting the evolving needs of businesses and their customers. As the launch date approaches, anticipation builds for the impact this innovative solution will have on the market.
